Customer Support Policy

Last updated: January 1, 2026

At The Uncluttered Life, we are committed to providing thoughtful, timely, and respectful customer support. Whether you have a question about our services, products, or your order, we’re here to help.

How to Contact Us

For all customer support inquiries, please contact us via email:

Email: hello@theunclutteredlife.com

We do not currently offer phone-based customer support. Email allows us to provide accurate, documented responses and ensures your request is handled efficiently.

Response Time

We aim to respond to all inquiries within 24–48 business hours, Monday through Friday, excluding holidays. During peak times or promotions, response times may be slightly longer.

Support Scope

Our customer support team can assist with:

• Questions about our products, services, and pricing

• Order status and shipping inquiries

• Damaged or defective product concerns

• General website or account questions

We are unable to provide personalized organizing advice through customer support. For tailored guidance, we recommend booking a service or purchasing one of our prompt card decks.

Order Issues

If you experience an issue with your order, please include your order number, name, and a brief description of the concern in your message. For damaged items, clear photos may be requested to help us resolve the issue quickly.

Professional Conduct

We are committed to maintaining a respectful and positive experience for both our customers and our team. We reserve the right to limit or refuse service in cases of abusive, threatening, or inappropriate communication.

Policy Updates

This policy may be updated from time to time. Any changes will be posted on this page